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REMARKS (Optional) |
| SALES: |
| 1. Frequency of contact by sales representative |
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| 2. Response time to equipment enquiry |
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| 3. Sales representative product knowledge |
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| 4. Updating status on order |
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| 5. Understanding of your requirements |
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| 6. Equipment pricing |
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| DELIVERY: |
| 1. Timeous delivery |
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| 2. Professionalism of staff |
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| 3. Product hand-over |
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| PARTS: |
| 1. Response time to parts enquiry |
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| 2. Parts availability |
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| 3. Parts pricing |
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| 4. Professionalism / knowledge of staff |
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| 5. Equipment quality |
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| 6. Updating status on delays / back orders |
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| SERVICE/BREAKDOWN RESPONSE: |
| 1. Response time to breakdown call |
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2. Response time of mechanic /
technician to site |
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| 3. Equipment reliability |
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| 4. Updating status on repairs |
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| 5. Quality of repairs |
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| 6. Skill of mechanic / technician |
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EQUIPMENT:
Which equipment brands do you currently make use of: |
| 1. Bendi |
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| 2. Cherrington Beach Cleaners |
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| 3. Crown |
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| 4. Doosan |
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| 5. Elgin |
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| 6. ESAB |
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| 7. Ghibli |
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| 8. Green Machine |
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| 9. Guzzler |
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| 10. Grasshopper |
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| 11. Italimpia |
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| 12. Lincoln Electric |
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| 13. Meiwa |
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| 14. Robin Subaru |
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| 15. Sullair |
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| 16. Tennant |
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| 17. Vactor |
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